Refund Policy

Effective Date: July 18, 2026 | Last Updated: July 18, 2026

1. Introduction

Thank you for choosing Tatte. We take great pride in the quality of our food, baked goods, and service. However, we understand that issues may occasionally arise. This Refund Policy has been established to ensure a fair, transparent, and consistent process for all customers who seek refunds, exchanges, or cancellations related to purchases made through our website bakerytatte.rest or at our physical locations.

This policy applies to all orders placed online, by phone, or in person, and is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state laws.

2. Eligibility Conditions for Refunds

To be eligible for a refund, your request must meet the following conditions:

• The item you received was incorrect (wrong item delivered or prepared).
• The food item was spoiled, damaged, or of unacceptable quality at the time of receipt.
• Your order was not fulfilled due to an error on our part.
• A duplicate charge was applied to your payment method.
• You received significantly fewer items than what was ordered and paid for.
• A catering or pre-order was canceled by Tatte due to unforeseen operational circumstances.

All refund requests are subject to review and verification by our team. We reserve the right to request supporting documentation (such as photos of the item) to process your claim efficiently.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern. The following timeframes apply:

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders upon receipt and contact us promptly if any issue is identified.

4. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Perishable food items that have been consumed, partially consumed, or left unrefrigerated for an extended period.
• Custom or special-order items (such as custom cakes or personalized orders) once preparation has begun.
• Gift cards that have been fully or partially redeemed.
• Promotional or discounted items purchased as part of a limited-time deal, unless defective.
• Delivery fees, unless the non-delivery was caused by an error on our part.
• Tips or gratuities added to orders voluntarily.
• Orders where the issue arose from customer-provided incorrect delivery information.
• Items claimed to be unsatisfactory solely based on personal taste preference.

5. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow these steps:

1. Step 1 – Document the Issue: Take clear photographs or videos of the item in question if it involves a quality or incorrect order concern. Keep your original receipt or order confirmation email readily available.
2. Step 2 – Contact Us: Reach out to our customer support team within the eligible timeframe using one of the following methods:
   • Email: [email protected]
   • Website: bakerytatte.rest
3. Step 3 – Provide Required Information: In your refund request, please include:
   • Your full name and contact information.
   • Order number or proof of purchase.
   • Date and time of the order or purchase.
   • A detailed description of the issue.
   • Any supporting photos or documentation.
4. Step 4 – Review Process: Our team will review your request within 2–3 business days. We may contact you for additional information if needed.
5. Step 5 – Resolution: Once your request has been reviewed and approved, we will notify you via email with the outcome and the details of your refund, exchange, or store credit.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the payment method used at the time of purchase:

Please note that while we process refunds promptly on our end, the actual posting of the refund to your account depends on your bank or payment provider. We are not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect or unsatisfactory.
• Some items in a multi-item order were delivered correctly while others were not.
• The item was partially consumed before the issue was identified.
• A catering order was partially fulfilled due to circumstances outside our control.
• A discount or promotional code was applied to part of the order, and only the affected non-discounted items are eligible.

The amount of a partial refund will be calculated based on the value of the affected items as reflected in your original order confirmation. Our team will provide a detailed breakdown of the partial refund amount when notifying you of the decision.

8. Exchange Policy

We understand that sometimes the best resolution is a replacement rather than a refund. Exchanges are available under the following conditions:

• The wrong item was provided and an alternative is available in-store or via a new order.
• A quality issue is identified and a replacement item can be prepared promptly.
• The customer prefers an exchange over a monetary refund for eligible items.

To request an exchange, please follow the same steps outlined in Section 5. Our team will coordinate with you to arrange a convenient time and method for the exchange. Exchanges for online orders may require a revisit to the nearest Tatte location or may be arranged through our delivery service where applicable.

Please note that exchanges are subject to product availability. If the original item is no longer available, we will offer an equivalent item of equal value or issue a store credit.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Standard Online Orders

Standard online orders (pick-up or delivery) may be canceled for a full refund if the cancellation is made within 15 minutes of placing the order and before food preparation has begun. Once preparation has started, cancellations are not eligible for a monetary refund, though a store credit may be issued at our discretion.

9.2 Catering and Pre-Orders

For catering or large pre-orders, the following cancellation schedule applies:

To cancel a catering or pre-order, please contact us as soon as possible at [email protected] with your order details.

9.3 Cancellations by Tatte

In the event that Tatte must cancel your order due to unforeseen circumstances (such as ingredient shortages, operational issues, or events beyond our control), you will receive a full refund or the option to reschedule your order at no additional cost. We will notify you as promptly as possible via the contact information associated with your order.

10. Dispute Resolution Process

We are committed to resolving all refund-related disputes in a fair and timely manner. If you are not satisfied with the initial resolution provided by our customer support team, the following escalation process is available:

10.1 Internal Escalation

If your initial refund request was denied or only partially approved and you believe the decision was incorrect, you may submit a formal written appeal to [email protected] with the subject line "Refund Appeal – [Your Order Number]". Include a clear explanation of why you believe the original decision should be reconsidered, along with any additional supporting evidence. Appeals are reviewed within 5 business days.

10.2 Chargeback and Payment Disputes

Before initiating a chargeback with your bank or credit card provider, we strongly encourage you to contact us directly, as chargebacks can be a lengthy process. We are often able to resolve disputes more quickly through direct communication. If you do initiate a chargeback, please be aware that we will respond to the dispute through the appropriate financial channels in accordance with applicable regulations.

10.3 Consumer Protection Resources

If a resolution cannot be reached through our internal process, you have the right to contact the following consumer protection agencies:

• Federal Trade Commission (FTC): www.ftc.gov – for general consumer protection and unfair business practice complaints.
• Your State Attorney General's Office: For state-specific consumer protection complaints.
• Better Business Bureau (BBB): www.bbb.org – for mediation and business dispute resolution.

11. Policy Amendments

Tatte reserves the right to modify or update this Refund Policy at any time. Changes will become effective upon posting to our website at bakerytatte.rest. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our services following any modifications constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund requests, questions, or concerns regarding this policy, please contact us using the information below. Our customer support team is available Monday through Friday, 9:00 AM – 5:00 PM (local time).